St. Louis Wedding Photographer

This post will explain my experience with Apple when my Macbook laptop hand rest started cracking.

I use my Apple Macbook laptop as my primary computer and I use a couple Windows machines for various other tasks that I do. I use my Macbook daily and it probably averages two to three hours of use per day. I carry it with me to work and almost everywhere else I go.

About a week ago as I was using the laptop I felt something scrape my hand as I adjusted to use the touchpad. At first I didn’t notice what it was but after closer inspection I realized that the handrest had actually cracked on the right side of the touchpad where the lid closes and meets the hand rest. The crack was about two inches long. The crack looked like it would expand from the pressure of my palm as I continued to use the machine.

Three days later I was near the Apple store at the West County Mall in St. Louis, MO and I stopped in to show the damage to the technicians at the “Genius Bar.” Because Apple is becoming so popular and there are only two locations in the whole St. Louis area, the technicians are typically pretty busy. Apple suggests making a reservation in advance but since I live an hour away it is hard to find a time to stop in. Needless to say I walked in without a reservation and was told I could be put on a walk-in list. I said that was fine and waited about fifteen minutes.

I showed the crack to the technician and asked and asked how long it typically takes for the parts to arrive and how long I would have to leave the machine. I am heavily dependent on this machine because all my applications I use on a regular basis are on it. The technician spent a minute looking into the system to check inventory and he told me they had the parts in stock. I was surprised at this since it seems this is an infrequent problem (no results on a Google search for “Apple Macbook handrest crack”). I was ecstatic when he told me they could fix it right now and I could pick it up in an hour.

I went to dinner at the Elephant Bar and less than 45 minutes after I left the Apple store I received a call from the technician telling me the computer was already fixed. I picked it up after dinner and was good as new. In fact they replaced the plastic hand rest, the keyboard, and touchpad. The old keyboard and touchpad showed some staining from the heavy use and I was very happy to see that everything was in great shape again. Kudos to Apple’s continually great customer and technical support.

Update: after doing a google search today on this topic I started finding a handful of results so I’m not sure why a previous search found nothing…….